Troubleshooting 'No Data' Error

Troubleshooting 'No Data' Error

Learn how to troubleshoot your device if the Offline Device Manager is displaying a 'No Data' error message. 

Cause: Occasionally, your device might encounter network disconnection, attributable to occurrences like power outages, power surges, network resets, etc. There are instances where your network may assign a new IP address to the device.

This new IP address must be entered in the
Device Manager
in order to re-establish connection. 

1. To re-establish the connection, first try unplugging the device from power for 30 seconds and plugging it back in. 

2. Locate and take note of the devices IP address using the methods below.

Method 1

a) Open the Menu with M/OK
 b) Select COMM and press M/OK
 c) Select Wireless Network 
 d) Select Advanced and press M/OK
 e) Take note of the IP address
Method 2

a) Open the Menu with M/OK
b) Select ETHERNET
c) Select "Connected" Network
                        d) Take note of IP address                         

3. Once you have obtained your updated IP address, Please go to your computer and open the 'Offline Device Manager'. 
4. Click 'Add Device' and enter you newly obtained IP address (Please disregard serial number and '4370')
See below for demonstration
5. If done correctly, you will receive the notification 'Device Successfully Added'.

6. Select 'Upload' and proceed as usual.

Should you require more information or have questions about the 'No Data' error, please don't hesitate to get in touch with our support team.
 ​470-554-7334 Ext 4 or 

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