Troubleshooting 'No Data' Error
Learn how to troubleshoot your device if the Offline Device Manager is displaying a 'No Data' error message.
Cause: Occasionally, your device might encounter network disconnection, attributable to occurrences like power outages, power surges, network resets, etc. There are instances where your network may assign a new IP address to the device.
This new IP address must be entered in the Offline
Device Manager in order to re-establish connection.
1. To re-establish the connection, first try unplugging the device from power for 30 seconds and plugging it back in.
2. Locate and take note of the devices IP address using the methods below.
Method 1
This new IP address must be entered in the Offline
Device Manager in order to re-establish connection.
1. To re-establish the connection, first try unplugging the device from power for 30 seconds and plugging it back in.
2. Locate and take note of the devices IP address using the methods below.
Method 1
a) Open the Menu with M/OK
b) Select COMM and press M/OK
c) Select Wireless Network
d) Select Advanced and press M/OK
e) Take note of the IP address
Method 2
a) Open the Menu with M/OK
b) Select ETHERNET
c) Select "Connected" Network
d) Take note of IP address
3. Once you have obtained your updated IP address, Please go to your computer and open the 'Offline Device Manager'.
4. Click 'Add Device' and enter you newly obtained IP address (Please disregard serial number and '4370')
See below for demonstration
5. If done correctly, you will receive the notification 'Device Successfully Added'.
6. Select 'Upload' and proceed as usual.
Should you require more information or have questions about the 'No Data' error, please don't hesitate to get in touch with our support team.
470-554-7334 Ext 4 or support@timedox.us
Related Articles
Step 2. Offline Device Manager
How to connect your time clock to your PC with Offline Device Manager Password: Timedox 1. Double-click Offline Device Manager on your desktop Password: Timedox 2. Click Add Device ↳Enter the IP Address of your time clock - Scroll down for directions ...Device Offline
What To Do If Your Device Is Offline To utilize our Cloud Pro Service, it's essential that the time clock you've purchased is connected to an active network, as this allows data to be transferred from the device to your online account. In the event ...Step 1. Offline Device Manager
How to install Offline Device Manager Password: Timedox To access the Offline Device Manager download, kindly scroll to the bottom of the page and see 'Attachments'. 1. Click OfflineDeviceManager.zip 2. Install the application. Next > Next > Install ...Step 3. Offline Device Manager
How to send times from the clock to the cloud Password: Timedox 1. Double-click the green Offline Device Manager icon ↳Single-click Yes, if prompted 2. Click "Upload", then click "upload" ↳ Click "Desktop" on the left panel ↳ Click "Save" 3. Login to ...Locking/Unlocking Device Menu (Cloud Pro)
Setting a Device Administrator (Cloud Pro) Enabling this feature locks and unlocks the device menu. If you subscribed to our Cloud Lite/Plus platform please view this article instead. By assigning a Device Administrator you are setting a lock on the ...