Troubleshooting
Troubleshooting 'No Data' Error
Learn how to troubleshoot your device if the Offline Device Manager is displaying a 'No Data' error message. Cause: Occasionally, your device might encounter network disconnection, attributable to occurrences like power outages, power surges, network ...
Fingerprint Unrecognized or Not Scanning
If your device is unable to scan fingerprints, try the following steps: Power Cycle the Device Perform a power cycle on the device by disconnecting it from power for 10-15 seconds and then reconnecting it. This straightforward reboot should address ...
Device Offline
What To Do If Your Device Is Offline To utilize our Cloud Pro Service, it's essential that the time clock you've purchased is connected to an active network, as this allows data to be transferred from the device to your online account. In the event ...